as

as

case study

T-mobile

User-Centered Design & Phased Integration

Effect

Streamlined telecom management – A unified system simplifies IVR setup, team coordination, and reporting.

Cost-efficient integration – A phased rollout ensured minimal disruption and reduced implementation costs.

Year

2024

About

We designed an intuitive telecom management system that integrates multiple telecom services into a single, user-friendly platform. Through workshops and in-depth research, we collaborated with industry experts to create an interface that streamlines IVR configuration, call center management, conferencing, and reporting.

By structuring the project into phased integrations, we enabled a smooth transition from existing systems, reducing risks and lowering implementation costs. Our high-fidelity prototypes, interaction guidelines, and detailed documentation ensure a seamless handoff for development teams.

Artifacts

High-fidelity prototypes

Interaction and style guidelines

Comprehensive documentation for phased integration

Design system for scalable UI components